ALPHABET has extended its incident management contract with FMG for a further two years. The two companies have now been working together since 2005.
The contract includes provision for 24/7 incident reporting, repair, downtime management and uninsured loss recovery (ULR) for Alphabet’s leasing customers.
Alphabet and FMG are a strong partnership with a clear strategy; we take time to understand what customers need to keep them on the move, then deliver it every day to the highest standard. During two decades of partnership, FMG has provided our customers with fully configurable solutions, better control of incident costs and downtime and superior visibility of fleet data. With so much change going on in the industry around electrification, digitalisation and mobility as a service, Alphabet and FMG have aligned strategies and evolved together, implementing new processes and new technology to ensure the customer journey remains simple and seamless whilst meeting changing needs.
Clive Buhagiar, head of operational services, Alphabet
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Automotive and fleet writer for Broker News
