IN its new Consumer Duty proposals, the Financial Conduct Authority (FCA) wants to ensure a higher and more consistent standard of consumer protection for users of financial services and prevent harm before it happens.

To help leasing brokers have a better understanding of the Consumer Duty issue, the BVRLA is running a webinar to help members prepare for this major new update to the FCA’s regulatory regime.

Taking place at 0900-1000 on 12 May 2022, BVRLA leasing brokers should register now. Click the link below:

A Spotlight On Consumer Duty

The BVRLA added:

The new rules and outcomes that the FCA proposes will put more pressure on BVRLA members offering regulated motor finance to monitor customer outcomes and get their products and services right first time.

Consumer Duty Agenda


Welcome and start of webinar with chair Toby Poston, director of corporate affairs, BVRLA


BVRLA introduction – BVRLA plans to support members with the advent of new Consumer Duty rules in 2023 with Toby Poston


Presentation by Jo Davis, CEO of Auxillias, who
will provide a high-level summary of the new Consumer Duty regime, its rules and outcomes


Shashi Maharaj, legal and membership director at the BVRLA presents he potential Consumer Duty implications for the FCA-regulated rental and leasing sector


General panel discussion with: Peter Tutton, head of policy, Step Change; Leanne Christmas, head of compliance, BMW Financial Services; Paul Parkinson, chief executive, Synergy Car Leasing and chair of the BVRLA Leasing Broker Committee


Chair closing comments

Additional Consumer Duty Guidance

The BVRLA has published the following helpful background articles:

Show CommentsClose Comments

Leave a comment