Pictured: Izzie Edwards, Chris Swallow, Jo Fletcher and Chris Tubbs of Novuna Vehicle Solutions accept the Funder of the Year award from Lerato Barrett of Fleet Procure, category sponsor (left).
Novuna Vehicle Solutions
Category Winner:
Funder of the Year
About the winner:
Novuna Vehicle Solutions is one of the UK’s largest fleet companies and offers what it describes as ‘a Total Asset Solution’ – the ability to fund, build and manage any vehicle type across all specialisms. Novuna is focused on helping customers reduce costs, improve efficiencies and meet environmental targets.
Why did Novuna Vehicle Solutions win Funder of the Year?
This award is voted for by brokers, and the feedback was impressive. The brokers repeatedly highlighted Novuna’s flexibility, communication, proactivity and a genuine sense of partnership.
One broker commented:
‘The team at Novuna values our insights as a broker, actively listens to our feedback and continuously adapts to improve their services.’
Flexibility and innovation
Novuna was recognised for its ability to adapt quickly to a fast-changing market. Brokers praised its team for their ability to deliver solutions that respond directly to broker needs – including its well received new quoting system QuotePro and Contract Hire Plus product.
Pro-active support
The broker community highlighted Novuna’s ‘strong and pro-active account management’. Its team was repeatedly praised for its supportive, partnership approach and ‘always being on hand’. In particular the brokers valued its support during the particularly tough period this year, saying:
‘Extremely proactive on Commission Disclosure, working over the weekend to provide clarity.’
Transparent communication
Clear communication was recognised as a strength for Novuna. The brokers welcomed its consistently great end-to-end customer service, summarised by one broker as:
“Their seamless processes, customer-first approach, and commitment to excellence ensure that both brokers and customers experience a smooth, hassle-free journey.”
What the winner said
“We’re absolutely thrilled to be named Funder of the Year at the Broker News Awards. This recognition is a testament to the strong relationships we’ve built with our broker and dealer partners, and to the hard work of our incredible team. Over the past year, we’ve invested heavily in developing and launching our new QuotePro platform to deliver outstanding digital experiences and it’s been inspiring to see the positive impact it’s having for our customers.
“We take great pride in listening to the voice of our customer and translating that into meaningful innovation. To be recognised in this way is a real honour and a reflection of our commitment to driving better experiences for our customers.”
Chris Swallow, National Sales Manager – Associates, Novuna Vehicle Solutions
Winner profiles in association with Leasing.com
Leasing.com invented car leasing comparison in the UK and for the last 25 years has been helping leasing brokers to promote their offers to consumers and businesses in order to generate high-quality leads and happy customers.
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Laura is a writer and Head of Marketing for Broker News, with extensive automotive experience from senior marketing roles with RBS/Nat West, Lombard Vehicle Management and Unipart. She is also a self-confessed petrol-head.
