Winner: Nationwide Vehicle Contracts
Pictured above
Keith Hawes from Nationwide Vehicle Contracts accepts the ultimate accolade of Broker of the Year from chair of the judging panel, Jane Pocock.
About the winner
Nationwide Vehicle Contracts is one of the UK’s leading providers of car and van leasing. Since the business started in 2002, it has arranged over 135,000 lease agreements for personal and business customers. Based in Manchester, Nationwide Vehicle Contracts is focused on innovation, customer satisfaction, sustainability and operational efficiency.
What made Nationwide Vehicle Contracts Broker of the Year?
The judging panel said that, in an impressive field, Nationwide stood out as an established player which continues to perform and innovate. The judges commented:
Nationwide Vehicle Contracts are simply the best in the business. They are a very well-established brand within the sector. They have sound business values, diversifying their approach when needed and are clearly striving to constantly future proof their customer proposition.
Within their award entries, Nationwide stood out for demonstrating excellence across a number of areas:
Commitment to innovation – The judges were impressed with Nationwide’s commitment to embracing technology, combined with their focus on customer support. The panel liked the simplicity of the customer journey which can all be completed on-line, allowing Nationwide to run a lean business while still delivering volume. The business has also recently developed a highly innovative custom Artificial Intelligence (AI) tool to offer personalised recommendations to renewals customers.
Overcoming industry challenges – Nationwide has taken a highly pro-active approach to managing the current industry challenges posed by COVID, semiconductor shortages, and the Russian invasion of Ukraine.
The panel liked the initiative Nationwide has shown in developing a specific extensions programme to support customers during a time of uncertainty.
Environmental, Social & Governance (ESG) credentials – The judges noted that Nationwide displays real focus on the ESG agenda- including appointing a sustainability champion at board level. The business has a broad range of initiatives in place, including encouraging staff and customers to drive low-emission vehicles and offering free workplace charging.
A strong focus on diversity and inclusivity is evident – embedded through employee training as well as hiring and onboarding best practice.
The judges were also pleased to see support of local community initiatives, such as Crimewatchers and the Salford United Junior Football Team.
We are thrilled to have been recognised as Broker of the Year at the inaugural Broker News Awards. This award demonstrates our hard work in developing products to reduce the impact of rising inflation and supporting our customers during the cost-of-living crisis. We remain committed to providing exceptional service and strengthening our partnerships with funding providers to deliver the best outcomes for our customers.
Winner profiles in association with Leasing.com
Leasing.com invented car leasing comparison in the UK and for the last 23 years has been helping leasing brokers to promote their offers to consumers and businesses in order to generate high-quality leads and happy customers.
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Laura is a writer and marketing consultant for Broker News, with extensive automotive experience from senior marketing roles with RBS/Nat West, Lombard Vehicle Management and Unipart. She is also a self-confessed petrol-head.
