Changing customer demands bring new broker opportunities

CUSTOMER expectations are constantly shifting. Opinions are being influenced by the changing media and news landscape, as well as external events such as a weakening economy and high-profile court cases relating to how motor finance is delivered.

Understanding how those expectations are evolving has never been more important.

Attendees to the BVRLA’s Leasing Broker Conference next month will get the latest insights on what is changing, alongside receiving tangible tips on how to find the opportunities that come with each new challenge.

Hosted by Richard Chadwick from Alphabet GB, a panel discussion on 09 October will dive into the latest trends shaping customer behaviour, from digital-first journeys to shifting priorities around value, service, and sustainability.

Who is on the panel?

Richard Chadwick will be putting questions to the following industry executives:

Lee Jones, Fleet Procure;
Luke Mears, VIP Gateway;
and Paul Harrison, Leasing.com.

Together, they will share real-world insights and practical takeaways relating to varying aspects of the broker sector and common customer journeys. The session will help brokers identify what today’s customers really want and how to deliver services in a way that builds trust and long-term loyalty.

The Leasing Broker Conference is taking place at the ATMC in Coventry on Thursday 9 October. More details are available via LeasingBrokerConference.co.uk, where brokers can secure their space to attend.

The 2025 Conference is supported by Chery as the headline sponsor. Broker News is again the media partner, with additional partners including Fleet Procure, INEOS Grenadier, Leasing.com, and Tracker.