MANCHESTER broker Nationwide Vehicle Contracts has been awarded the Feefo Platinum Trusted Service Award, an exclusive seal of excellence reserved for businesses that consistently deliver world-class customer experiences year after year.
The Platinum Trusted Service Award is awarded only to companies that have achieved the Gold standard for three or more consecutive years.
Nationwide said it reflected the leasing broker’s unwavering dedication to its customers and its ability to maintain exceptional service levels even as market conditions evolve.
Background to the Feefo Trusted Service Awards
Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. Because these awards are based purely on the analysis of verified reviews from real customers, they remain an authentic reflection of a business’s commitment to service. In a marketplace where reviews can often be manipulated, the Feefo “Verified” status provides consumers with the confidence that the feedback they see is 100% genuine.
The Platinum award is a mark of enduring quality. To reach this level in 2026, Nationwide Vehicle Contracts demonstrated it could consistently earn a Feefo service rating of 4.5 or higher from a minimum of 50 verified reviews annually since 2023.
Nationwide collects its reviews through APD’s Purchase Verified Survey platform to ensure authenticity of reviews which can then be used on platforms such as Feefo.
During Nationwide’s customer experience survey, customers are asked for permission to display their comments and scores on the Feefo site. Once permission is obtained, the platform automatically sends this information to Feefo. Nationwide says this approach allows it to manage the customer experience, data confidentiality and the integrity of its performance metrics and customer surveys.
Keith Hawes on the Platinum Trusted Service Award
Keith Hawes, Director at Nationwide Vehicle Contracts said: “We’re delighted to earn the Platinum Trusted Service Award. Maintaining such strong customer ratings year after year reflects the effort our whole team puts into delivering straightforward, reliable service. Our customers trust us to get things right, and this award shows we’re continuing to meet that standard. We’ll keep building on that in 2026 and beyond.”
Tony Wheble, CEO at Feefo, congratulated the winners:
“It is a privilege to celebrate companies like Nationwide Vehicle Contracts that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Nationwide Vehicle Contracts isn’t just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”
Also read why Nationwide was awarded most trusted leasing company award
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Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
