Select partner Grosvenor Leasing restructures to drive further growth

GROSVENOR Leasing, which has a partnership agreement with Select Car Leasing to deliver PCH for its customers, has restructured.

The UK’s largest privately-owned contract hire and fleet management specialist says it has seen record growth. Its fleet size has increased by 20% and it says the restructure will support ambitious growth plans and further improve the customer experience.

The restructure involves a new client services division which will augment existing client communications and workflow according to the fleet management specialist. The business development team has also been expanded.

Managing Director Lee Brown (main picture) said that the restructure was vital for further expansion.

“Crucially, while we are investing heavily in technology, it will not be at the expense of our person-centred approach, as we want more face-to-face time and better communications with customers, enhancing service. Our success stems from being a people-centric business, so our customers will also benefit.”

Lee Brown, Managing Director, Grosvenor Leasing Tweet

Changes within the fleet sector landscape, with the drive to electrification, the arrival of new entrants, coupled with continued pressures on cutting business costs have meant fleets and SMEs are facing unprecedented challenges, said Lee, which was impacting on how businesses make their decisions.

Lee added: “Fleet operators have come through tough times and still face substantial challenges navigating their way through what is anticipated to be the most dynamic few years the industry has faced in decades. This restructure will provide a dedicated extra layer of service as well as offer a richer customer experience.

“In the face of these challenges, the client services team will proactively work with customers to devise alternative strategies from their holistic suite of solutions, including fleet management, salary sacrifice and EV transition support, tapping into their combined 70 years of fleet experience.”