ICR Leasing adopts epyx’s Network360 for efficient maintenance

MILTON Keynes-based broker funder ICR Leasing has signed a deal to adopt epyx’s Network360 garage network access for its 600-strong car and van fleet.

ICR made the move to improve control over its relationships with service, maintenance and repair (SMR) suppliers and enable easier processing of payments, as well as to enhance its customer service standards.

Network360 is an add-on to epyx’s long-established 1link Service Network SMR platform which ICR has been using to manage its SMR needs since 2014. The 1link Service Network is used by more than 8,000 garages in the UK, working with fleets totalling 4.9 million cars, vans and trucks to manage their SMR needs.

Tom Ryan, director at ICR, explained: “Our team is lean and being able to streamline processes while making them more effective is an ongoing objective for us. Adding Network360 is allowing us to more effectively manage our maintenance needs and is really an extension of our operations.”

“We can see which suppliers are approved along with their pricing, and direct work accordingly. Mostly, we use franchise dealers but also have the option of being more flexible when customers have particular needs in terms of times and locations, which is important to our service levels. Also, reviewing and authorising jobs can be done easily, and queries with suppliers happen quickly.”

Tom Ryan director, ICR Tweet

Being able to consolidate all SMR spending into a single monthly invoice was also a key benefit for ICR, he added. “We previously handled invoices manually, so we’d either hold accounts with individual dealerships or pay over the phone with a business credit card, which as a lean team was sometimes time-consuming. Receiving a single monthly invoice where all spending is consolidated is a huge step forward.”

ICR will be an exhibitor at October’s BVRLA Leasing Broker Conference