KAY Saunders has been named to the newly-created role of Head of Client Experience at fleet software specialist FleetCheck.
The new role encompasses three key areas: new client onboarding, client services, and account management for larger fleets.
Vastly experienced in fleet operations – Kay was most recently Head of Global Fleet Operations at Polestar and prior to that Global Fleet Development Manager at Volvo – her vast experience will be invaluable to the Kemble based fleet management business.
Speaking about her new appointment, Kay said:
“I’m delighted to be joining FleetCheck in this phase of the company’s development. There has clearly been considerable expansion during the last few years and the plans to continue this trajectory in the future are impressive.
“My part will be to ensure that we are able to demonstrate a culture that means our team is committed to consistently delivering exceptional service, meaning that at every touchpoint with FleetCheck, clients are delighted.
“This ranges from onboarding, with the first real experience that clients will have with us apart from the sales team, through to account manager for larger clients with a greater diversity of vehicles.”
Her arrival follows two other recent appointments at FleetCheck – Callum Hayman-Collins as Chief Operating Officer and Sarah Bengochea as Head of Marketing – that are designed to prepare the company for its next phase of expansion.
Peter Golding, CEO, added: “We’d like to welcome Kay on board. She has extensive experience of the fleet sector at the highest level and will, we are sure, make a significant contribution to FleetCheck in the years to come.
“With these appointments – and more to follow – we feel as though we are really gearing up for the future of the company, with the right people and products to push forward in the fleet software sector.”
Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
