Leasing Options launches live delivery tracking for all orders

LEASING Options customers can now expect accurate estimated times of arrival for vehicle deliveries through a new tracking service.

The Manchester-based broker has launched Live Delivery Tracking, also known as geocomms, part of the Ebbon Automotive suite of platforms. Included with all Leasing Options orders placed through Ebbon’s Leaselink e-platform, the service is designed to make vehicle delivery simple and more reassuring from the moment a vehicle is collected.

Once a vehicle is picked up for delivery, customers receive a tracking email and text message from moDel, providing an accurate estimated time of arrival and real-time GPS updates every 10 minutes. Tracking is currently delivered via email and SMS and will soon also be accessible through the Leasing Options Portal.

The service has been live since 1 January 2026 and has been refined in partnership with Leasing Options preferred dealers to achieve a service level above 90% completion.

“Delivery is one of the most important moments in the leasing journey, so we wanted to give customers greater certainty and reassurance, with clear, proactive updates they can rely on.”

Christian Butschok-Brain, Head of Strategic Development, Leasing Options Tweet

“We chose moDel, an Ebbon Automotive solution, because its market-leading delivery management technology gives us the real-time visibility and data quality needed to provide accurate tracking at scale, while also strengthening coordination with our dealer partners.”

Claire Hughes, Chief Commercial Officer at Ebbon Automotive said: “By implementing GeoComms, Leasing Options has already seen tangible benefits, including a 25% reduction in calls into their customer service teams, whilst delivering a more efficient and customer-focused experience for their customers. Geocomms is an additional module within the moDel VM solution which is easy to implement and then, by using the reporting, easy to manage to ensure all customers are getting the benefit of this service.”

Further enhancements are planned, including making delivery tracking available within the Leasing Options Portal, giving customers another convenient way to view delivery progress alongside their wider account information.