Alphabet’s David Davies highly commended in FN50 awards
ALPHABET Business Escalations Team Coordinator, David Davies, was highly commended at the 2025 FN50 Customer Service Awards in the Rising Star category.
According to the commendation, David has made a substantial impact on the Business Escalations team’s processes and procedures for good customer outcomes and has been adept at solving complex challenges. This has included developing a new self-service app to support case handlers in assessing satisfactory vehicle quality enquiries, ensuring the appropriate levels of customer care.
In January 2025, he was also the architect of a new performance dashboard to track key performance indicators and measure case closure times, along with qualitative feedback on staff performance.
Kelly Kane, Head of Complaints at Alphabet (GB), said: “Dave has a superb work-ethic, which embodies lifelong learning. He is highly dedicated to cultivating a workplace that prioritises collaboration, inclusivity, and a shared purpose, where effective and timely communication is central to business principles.”
Silverstone partners with Cord EV for chargepoint provision
NORTHAMPTONSHIRE based leasing broker Silverstone Leasing has partnered with Cord Power Technologies, which trades as Cord EV, a specialist in EV charging solutions, including the manufacturing and installation of EV chargers, cables and accessories. The company provides products to both consumers and major retailers, including Halfords and Amazon.
Scott Norville, Managing Director at Silverstone Leasing, said: “We’ve found that so many of our customers want to switch to electric vehicles, but some are still wary of the charging infrastructure in the UK. Offering this new solution through a trusted supplier like Cord EV, takes away a customer pain point and makes the transition to electric hassle-free and effortless. It also adds value for our customers, which is a key part of our customer experience strategy.”
FleetCheck partners with Society of Operations Engineers to promote road safety
FLEET software specialist FleetCheck has partnered with the Society of Operations Engineers (SOE) to promote at-work road safety.
The partnership is part of a wider strategy to form relationships with major professional and trade bodies in order to provide information and expertise on proactive risk management.
Initial activities planned with the SOE include a comprehensive new guide to fleet safety fundamentals customised to the organisation’s needs.
Barrie Wilson (pictured above), Commercial Fleet Consultant at FleetCheck, said: “We’re very pleased to be working with the SOE and them becoming the first of our new professional body partnerships. We are two organisations with a similar culture when it comes to promoting at-work road safety, and the activities and initiatives we are planning should provide valuable guidance to SOE members who operate commercial vehicles.”
News in Brief: Vanaways first employee is 10; BVRLA new logo; Used EV market
Monday 18 May News in Brief: Mollie Potter celebrates 10 years at Vanaways; New BVRLA logo to use; Bumper used EV market
Changan takes top spot for test drives at Fleet Procure Live!
Changan’s new SUV was the most driven car at Fleet Procure Live!, more than 900 people attending the ride and drive event
Solutions to pressure on vehicle logistics and storage discussed at May’s VRA meeting
Answers to the high levels of demand placed on the vehicle logistics and storage sector were discussed at the VRA
Partridge of Hampshire wins Sustainability Award
Car retailer Partridge of Hampshire has been named winner of The Sustainability Award at the AM Awards, 14th May 2026
Broker News Newsletter 12 May 2026
Catch up on the latest leasing broker news in the 12 May 2026 Broker News newsletter
Vince Pemberton’s Industry Update & Outlook session at Fleet Procure Live! – read it here
Read all the insight from the panel sessions with BVRLA Leasing Broker Committee chair Vince Pemberton at Fleet Procure Live! on 13 May
Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
