Promotion for Silverstone apprentice Ned

MANY congratulations to Silverstone Leasing’s Ned Masalskas, who’s completed his one year apprenticeship with a promotion to the sales team.

Ned was appointed as customer care apprentice in the summer of last year, where he has spent the last 12 months learning the ropes and integrating with the team.

He’s moved from Customer Care into Embrace Leasing as a Leasing Account Manager, where he continues to support customers through their leasing journey .

Silverstone Leasing managing director Scott Norville said: “From very early on, Ned showed exactly the characteristics that Silverstone Leasing looks for in an apprentice: he was eager to learn, commercially minded, confident with technology and, most importantly, willing to get involved.”

“Ned didn’t come into the business expecting everything to be handed to him. He asked questions, absorbed information, and quickly started looking at how things could be done better.”

Scott Norville, managing director, Silverstone Leasing Tweet

“One great example was his involvement in improving and streamlining our vehicle-order processes using the visual task and checklist tool, Trello. Rather than simply learning the ropes in our existing process, he looked at how technology could help make it more efficient for both the team and our customers.”

Ned, who recently completing his City & Guilds Level 3 Business Administrator Apprenticeship, with Distinction, said: “It’s different every day with new customers and challenges. Everyone that works in Silverstone Leasing has a strong sense of duty of care to customers. They are our main priority.”