Volvo Car UK’s Regional Retailer of the Year award has been given to Ray Chapman Motors for the second year running.
The Malton-based team has been recognised for the national award after assessment in a wide range of criteria, including new and used car sales, part sales, and customer retention and satisfaction.
We are delighted to have been awarded Volvo’s Retailer of the Year accolade for 2021 – for the second year running! Our team is a fantastic group of highly ambitious and hard-working individuals, who rose to the challenges 2021 presented to continue delivering a tailored and premium experience for each of our customers.
We are highly focused on delivering a first-class customer experience and recognise that this must be the bedrock of our business if we are to stand any chance of achieving our sales and service objectives in future years.
Duncan Chapman, Retailer Principal at Ray Chapman Motors Malton
The well-respected broker dealer supplier beat 93 other retailers across the UK to Volvo’s award, despite a challenging year for the automotive industry as a whole.
Ray Chapman Motors consistently delivers impressive performance, whether it is customer satisfaction, performance against target, or profitability. We are only as good as the team around us, and Duncan has built a team that both Volvo and Ray Chapman Motors can be proud of. The award of Retailer of the Year is very much deserved by the team at Ray Chapman Motors.
Kristian Elvefors, Managing Director of Volvo Car UK
Ray Chapman Motors has also been a dealer best service award winner in the Fleet Procure Awards 2020.
