The cost of living crisis is impacting on consumer desire to change cars in 2023 says new report into car buying habits
CBVC Vehicle Management has appointed APD Global Research to ensure standards of customer satisfaction are maintained as the business expands
APD Global has added compliance expert Andrew Smith to its board as a non-executive director. Smith is managing partner of compliance firm Paxen, as well as CEO of finance broker Citrus Funding. “Andrew joins APD at a significant stage of our growth, with the expansion of our digitalinspection and conduct compliance presence,” commented APD Global Group’s chairman, Paul Turner. “Having held senior…
BROKER funder Alphabet (GB) is the headline sponsor of this year’s BVRLA Leasing Broker Conference. Taking place in London on 21 October 2021, alongside Alphabet will be fellow conference partners. These are broker funder Leasys and APD Global research company, while the online procurement platform Fleet Procure is the networking sponsor. The event is free to attend for BVRLA leasing brokers and…
CUSTOMER feedback is critical for brokers – not just for analysing performance against customer satisfaction goals, but for boosting website visitor confidence with positive feedback. APD Global Research has been at the forefront of interpreting feedback for brokers. It has now added a new sentiment analytics tool that can pinpoint and amplify customer feedback messages that otherwise, the firm says, remain hidden.…
NET Promoter Score (NPS) on the leasing industry fell for the third year in a row. The 2019 APD Business Driver Sentiment Report said NPS was down from 56 in 2018 to 53 in 2019. The report suggested that the decline was due to delivery delays caused by WLTP changes, which came into force September 2018. The report analysed data from 54,027…
KEITH Allen, the former ALD Automotive and ARI Fleet UK boss, has joined APD Compliance Solutions as an equity stakeholder and board member. The appointment coincides with APD’s accelerated expansion of its Compliance360 product into the broker and dealer sectors, which can assist with monitoring customer feedback and behaviour. Allen commented on his appointment: “After seeing the APD Compliance360 platform, it was…
APD Global Research has launched a new compliance solution for brokers. Called Compliance 360, it has been developed to monitor customer feedback in line with FCA guidelines. APD says it will ensure suppliers can proactively process responses in areas of non-compliance. These include commissions, transparency and affordability. Feedback from customers is monitored in real-time via the Compliance 360 customer service platform. It…