THE BVRLA is launching a Consumer Duty training course aimed at leasing brokers.
Called Implementing the new Consumer Duty in your Brokerage, the training course introduces a project-planning tool to help delegates meet key milestones and stay compliant.
The course will also map the customer journey, review relationships with supply chains and consider the characteristics of vulnerable customers.
Virtual courses will take place on the following dates:
- Wednesday 26 October
- Thursday 10 November
- Thursday 17 November
Cost is £295 + VAT.
The BVRLA said it would have two further courses in the series: Compliant Selling – for sales and customer service teams, and Supervising Customer Service & Complaint Sales Teams (for management staff). Dates for these course are to be confirmed.
It follows a series of ‘Deep Dive‘ webinars held by the BVRLA on crucial aspects of Consumer Duty.
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Automotive and fleet writer for Broker News