THE BVRLA is holding four webinars on the new Consumer Duty to help leasing brokers fully understand the implications of what the FCA expects.
The new Consumer Duty will require higher and clearer standards in the treatment of consumers and all financial transactions should put customers’ needs first.
The BVRLA says it “will fundamentally change how firms serve customers”.
The BVRLA says leasing brokers should attend these free events, especially those individuals responsible for business operations and company direction.
Four digital sessions
There will be four separate sessions throughout September covering different aspects of the new requirements.
19 September
The new Consumer Duty principle
20 September
Product and services
26 September
Price and value
27 September
Customer support and consumer understanding
The new Duty will set a higher and clearer standard for consumer protection across financial services, going much further than any existing regulations. Being compliant is not simply a box ticking exercise. We are working with our members to plan this journey of change, identifying what updates need to be made to their business as a result.
Businesses need to have an implementation plan in place, mapping their route to being fully compliant for when it comes into force next summer. It is essential that all members have a fundamental understanding of what the Duty is, what is expected of them and under what timescale they must act. Our deep dives in September will give attendees that understanding, putting the new Consumer Duty in context for their business and supply chains, getting everybody into a position of readiness.
How to register for the BVRLA Consumer Duty webinars
You can register for free HERE.
Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
