Winner profile Best Volume Broker of the Year

Nationwide stood out from its other volume competitors for demonstrating excellence across a number of key areas:  

Pro-active customer support – The panel was pleased to see Nationwide’s intrinsic commitment to customer support – demonstrated through excellent customer feedback. As an example of the broker’s pro-active customer approach, the judges liked Nationwide’s extensions programme – developed in response to recent industry challenges. The programme offers Nationwide customers a reduced monthly rental, waived processing fees, and dedicated administrative support.  

Setting the digital standard – Nationwide has invested heavily in its online customer journey with the judges noting that the business is setting the standard for digital customer experience. The panel went on to say that the combination of technology developments with the focus on great customer support is really exciting.  

Sound business values – The judges liked the business values that Nationwide is built on. They commented on the great people approach – from offering free EV charging at the office to promoting diversity and inclusivity as well as implementing best practice hiring and onboarding processes. The panel was also pleased to see Nationwide’s investment in the local community which includes sponsoring local teams and initiatives such as Crimewatchers and Salford United Junior Football Team.