THE latest set of figures concerning customer complaints about vehicle leasing shows that there are very few issues with leasing brokers, despite the sector facing numerous challenges. Figures from the Financial Ombudsman Service (FOS), revealed during the BVRLA Leasing Broker Conference, show that the vehicle leasing, rental, and hiring market has one of the lowest levels of customer complaints in the consumer…
THE Financial Ombudsman Service has updated its guidance on affordability. For leasing brokers this can be a key issue when talking to potential customers about a lease deal. In particular, those personal leasing customers who may be at the limits of their affordability boundaries with no latitude for upkeep of the vehicle – such as servicing or new tyres should they be…