I WANT to take issue with the story Regulatory threat to PCH on treating customers fairly run in Broker News, November 12, 2019.. Karima Haji, director of Auto Novo, makes the point that treatment of leasing brokers is more ‘fluid’ than that of captives, car finance brokers and car dealers. Not only is that statement baffling, but it’s incorrect. All sectors are…
THE growth of personal contract hire has been spectacular – the BVRLA’s latest leasing statistics show that broker-driven personal leasing is at +23% against a declining business contract hire market. But with this growth comes an increasing regulatory threat believes Karima Haji (above), director of Auto Novo, a change practitioner in the automotive sector. “The issue is over treating customers fairly,” commented…