CONGRATULATIONS to Staffordshire leasing broker CBVC Vehicle Management on its Feefo Gold Trusted Service Award for exceptional customer service in 2023.
The Feefo gold award recognises companies that consistently deliver a world-class customer experience.
To qualify for the gold award, businesses must receive at least 50 reviews on Feefo’s customer review platform during a 12-month period – with a service rating of at least 4.5 out of a possible 5. Feefo independently verifies the reviews.
“We’re really proud that CBVC has been awarded the Feefo gold service standard. It reflects our relentless focus on customer satisfaction and our core business value of personal service. A huge thank you to the whole CBVC team and we’d also like to thank our customers for taking the time to feed back.”
Mike Manners, managing director for CBVC Vehicle Management Tweet
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Feefo says that the businesses – such as CBVC Vehicle Management – which stand out will be those who put excellence in their service and weave in a customer advocacy strategy.
“This award celebrates brands that are delivering standards that go above and beyond,” the company said.
“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like CBVC Vehicle Management, that go above and beyond the norm to deliver a great service and receive great feedback and delighted customers in return.”
Tony Wheble, CEO at Feefo Tweet
Fleet Procure Live! a massive hit with brokers
Fleet Procure Live!, the first ever ride and drive event for brokers, took place at Millbrook Proving Ground
Broker News Newsletter 14 May 2024
Catch up on the latest leasing broker news in the 14 May 2024 Broker News newsletter
Express Vehicle Contracts named Best Independent Vehicle Leasing Company 2024 in SME UK Transport Awards
Express Vehicle Contracts named Best Independent Vehicle Leasing Company in the
SME UK Transport Awards 2024.
Optimism over Discretionary Commission Arrangements says Jonathan Kirk KC
There are three key reasons for optimism over the issue of discretionary commission arrangements (DCAs), delegates to a VRA meeting were told
Stellantis adds Chinese low-cost Leapmotor to UK brands
Stellantis will add low cost Chinese electric car maker Leapmotor to its UK brand line up in March 2025 as part of its joint venture
Fifty2One broker website business up for sale
Clitheroe based software specialist Fifty2One is offering up its leasing broker website concern for sale. Are you interested in the business?
Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.