CONGRATULATIONS to Staffordshire leasing broker CBVC Vehicle Management on its Feefo Gold Trusted Service Award for exceptional customer service in 2023.
The Feefo gold award recognises companies that consistently deliver a world-class customer experience.
To qualify for the gold award, businesses must receive at least 50 reviews on Feefo’s customer review platform during a 12-month period – with a service rating of at least 4.5 out of a possible 5. Feefo independently verifies the reviews.
“We’re really proud that CBVC has been awarded the Feefo gold service standard. It reflects our relentless focus on customer satisfaction and our core business value of personal service. A huge thank you to the whole CBVC team and we’d also like to thank our customers for taking the time to feed back.”
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Feefo says that the businesses – such as CBVC Vehicle Management – which stand out will be those who put excellence in their service and weave in a customer advocacy strategy.
“This award celebrates brands that are delivering standards that go above and beyond,” the company said.
“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like CBVC Vehicle Management, that go above and beyond the norm to deliver a great service and receive great feedback and delighted customers in return.”
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Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
