Winner: Rivervale Leasing
Pictured above
Vince Pemberton (right) receives the Best Mid-size Broker Award from Carmmunity’s Nick Brotherston, sponsor of the award.
About the winner
Established in 2009, Brighton-based Rivervale Leasing offers vehicle leasing to both personal and business customers – specialising in new cars, vans and minibuses. The business prides itself on being transparent, caring and exceeding expectations. Rivervale is owned by a dedicated leadership team who remain hands-on and proactive in enhancing both customer and staff experience.
What made Rivervale Leasing Best Mid-size Broker?
The judges all commented on Rivervale’s customer focused approach and were impressed with the breadth of services offered. The panel welcomed Rivervale’s forward–looking approach and commented on the strong leadership of the business.
Professional, industry experts - a very complete business model has been demonstrated here with a clear customer centric approach. Great so see the customer feedback, strong scores and a credible ESG agenda. We need more Rivervales!
Within the company’s award entry, Rivervale stood out for demonstrating excellence across a number of key areas:
Customer focus
Rivervale’s customer centric approach was very evident within the submission – the business closely measures customer satisfaction and uses it as a key part of its staff training and KPIs. The judges were impressed with the quality of the customer comments provided and the high customer retention rate within the business.
Investment in online platform
Rivervale’s goal is for its website users to be able to ‘shop online and not just be sold to’ and the investment in the platform and digital journey is evident. The judges were very impressed with the website quality and depth of information available.
Environmental, social and governance (ESG) commitment
Rivervale shows real commitment to the ESG agenda and the judges liked the clearly defined ‘promises’ the business has made for each of ESG areas. The panel were also pleased to see the steps taken by Rivervale to reduce its environmental impact – including promoting the use of low emission vehicles and working with suppliers and partners who demonstrate commitment to sustainability.
We are delighted to have been recognised as Best Mid-size Broker in the Broker News Awards 2023. It’s evident how competitive our space has become over the last few years with some big brands and comparison sites offering customers alternative options to the traditional leasing journey. We have remained committed to our journey and would like to thank Broker News for the recognition and award.
Winner profiles in association with Leasing.com
Leasing.com invented car leasing comparison in the UK and for the last 23 years has been helping leasing brokers to promote their offers to consumers and businesses in order to generate high-quality leads and happy customers.
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Laura is a writer and marketing consultant for Broker News, with extensive automotive experience from senior marketing roles with RBS/Nat West, Lombard Vehicle Management and Unipart. She is also a self-confessed petrol-head.
