Winner: Arval UK
Pictured above
Nickie Conde of Arval UK (left) accepts the Funder of the Year Award from chair of the judges, Jane Pocock, on behalf of award sponsor SOGO Mobility.
About the winner
Founded in 1989, Arval is fully owned by BNP Paribas, one of the world’s best-rated banks. Specialising in vehicle leasing and fleet management, Arval supports customers of all sizes, ranging from SMEs with one or two vehicles to large international corporates with thousands. Expert advice and service quality are the foundations of Arval’s customer promise.
Why did Arval UK win Funder of the Year?
This award was voted for by brokers. The broker community loved Arval’s consistency, account management and partnership approach. Here are just a couple of the glowing comments:
Arval is a joy to deal with. Our account manager is proactive, communicates clearly and regularly, and takes full ownership of any actions that arise. We receive regular communication on proposed deals and are always informed well in advance of any changes in pricing. Arval is a great partner to work with and we feel valued.
The most competitive, most organised, most efficient and friendly funder in our portfolio.
Arval stood out to the broker community for demonstrating excellence across a number of areas:
Consistency
‘Consistency’ was a word that came up repeatedly in the votes for Arval, with one broker commenting ‘Arval is able to offer consistency in a marketplace that could be considered as anything but consistent.’
The brokers called out Arval’s impressive constancy across pricing and underwriting in particular. Arval’s underwriting team was described as having a ‘can-do attitude’ and a number of brokers welcomed its approach to considering newer start companies.
Great account management
Account management and service at Arval were termed ‘spot on’ by one voter, with many brokers commenting on the friendly and approachable team. The brokers liked the fact that the Arval team communicated proactively and were highly efficient.
One broker said:
‘The Arval team consists of professional, knowledgeable staff that support our account to the highest level from sales and account management through to customer support. They also provide us a really personal service with dedicated contacts who are knowledgeable and friendly.’
Partnership approach
The brokers said that Arval has a real desire to help the broker channel and demonstrates a strong commitment to partnership and collaboration. Arval’s approach of working with brokers to win business is clearly successful, with one broker commenting:
‘Since being a partner with Arval they have worked with us not as a number but as part of their business. We have been involved with projects, tenders, and commitments and this has led to a flourishing relationship.’
On winning the Funder of the Year Award, Arval UK’s Nickie Conde said:
What an honour to receive the award for the first time ever, particularly when it’s voted for by members of our industry. The team has spent years adapting our approach to meet brokers’ needs and this is a testament to their hard work. We’re also incredibly grateful for the consistent support from Broker News and its readers.
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Laura is a writer and marketing consultant for Broker News, with extensive automotive experience from senior marketing roles with RBS/Nat West, Lombard Vehicle Management and Unipart. She is also a self-confessed petrol-head.
