How AI technology can end rental damage disputes

MANY leasing brokers report that a large portion of their time is taken with managing its rental fleet and dealing with disputes over car condition, both on delivery and pick up.

It remains the single largest cause of consumer complaints according to the CMA (Competition & Markets Authority). 

But new AI powered technology from Wondle can eliminate the arguments, claims and counter-claims over condition and damage by capturing images of the car both pre- and post-rental.

The process is incredibly simple and involves the customer’s smartphone and logging into the Wondle website. The customer is then directed around the rental vehicle to capture a series of images. 

With the images uploaded, the damage – or lack of it – is assessed in three minutes against a matrix of seven funder repair cost baskets, says Wondle.

Speed up turnaround times

There are several advantages to this which benefit both broker and customer.

It reduces off road time (and lost revenue) when re-hiring flexi rent vehicles. Wondle says that any specific repair required can be organised in advance so the vehicle is ready for your next customer.

It reduces friction with the customer over car damage that is payable and reduces the level of administration required by the leasing broker, while delivering a better service.