NATIONWIDE Vehicle Contracts has been awarded the Gold Trusted Service Award from Feefo.
Feefo, which helps businesses to build trusted relationships with their customers through the collection of genuine reviews and insights, awards the prestigious gold standard for exceptional high service standards.
The Gold Trusted Service award goes to those businesses that collect a minimum of 50 reviews between January to December 2019 with a Feefo service rating between 4.5 and 4.9.
However, the Manchester based leasing broker collected over 5,890 reviews during the period, scoring an average rating of 4.5 from a possible 5.
Keith Hawes, a director of Nationwide Vehicle Contracts, said:
We’re very proud to receive this award from Feefo, because it’s based on the feedback of customers who have actually utilised our services in arranging their vehicle lease. Real customers are the most important judges of all. It also recognises the efforts of all our employees in providing our customers the best possible experience.
Everyone within Nationwide Vehicle Contracts is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to measure relevant feedback in real time and consistently work to improve, so we’re looking forward to another successful year and working hard for a brace of Feefo Gold Trusted Service awards in 2021.
Nationwide Vehicle Contracts uses its Electronic Customer Experience Questionnaire (provided via APD’s Customer 360 platform) to prompt its customers to provide feedback via Feefo.
Feefo ensures that all feedback is authentic by matching it to a legitimate transaction.
Ralph Morton is the leading journalist in the leasing broker sector and editor of Broker News, the website which provides information and news for BVRLA-registered leasing brokers. He also writes extensively on the fleet and leasing market in both the UK and Europe.
