‘Zero servicing’ presents huge dangers for fleets

WORKING towards a ‘zero servicing’ future – with vehicles never requiring workshop visits unless a fault is detected – presents huge dangers for fleet operators, says fleet software and management specialists FleetCheck.

Peter Golding, Managing Director, was responding to recent news that Tesla is recruiting staff for a project called ‘Zero Service’ under the banner, “At Tesla, we believe that the best service is no service.”

He said: “This sounds like a very Tesla idea where the vision is perhaps racing ahead of the technology, and where the reality is a lot more complex and likely to remain so.

“The fact is that, as all competent fleet operators know, employers are responsible for the safety of their employers behind the wheel of any vehicle being used on business. If Tesla says that its cars don’t need proactive servicing, where does the liability lie in the event of an accident caused by a mechanical fault? I’m guessing that they won’t want to admit cause.”

Peter said that precedents existed in the motor industry that could serve as a warning of lengthening the time spent out of workshops.

“Some years ago, when manufacturers introduced synthetic oils, they started to extend servicing intervals to 30-40,000 miles. However, most eventually moved them back to an annual servicing model and intervals of around 20,000 miles.

“A key reason was that this proved just too long for a vehicle to be out of a workshop because all kinds of other faults would develop in that time, some of them dangerous. Those cars and vans needed to be seen by technicians more regularly.”